FAQs
1. What products does STS Technologies LLC offer?
We offer a range of technology-focused products including long-range communication radios, cybersecurity-themed accessories, tech lifestyle gear, hats, and functional apparel such as packable Champion jackets. Our catalog is designed for customers who value reliability, privacy, and modern tech culture.
2. How long does shipping take?
Orders are usually processed within 1 to 3 business days. Delivery times depend on your location but typically range from 5 to 12 business days. You will receive a tracking number by email once your order has been shipped.
3. Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times may vary depending on the destination.
4. How can I track my order?
Once your order ships, a tracking number will be sent to your email. If you do not receive it or need help tracking your package, contact us at shopify@stscollective.com
5. What is your return policy?
You may return unused and unopened items within 14 days of delivery. Products must be in original condition and packaging. To begin a return, email us at shopify@stscollective.com with your order number.
6. What if my order arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at shopify@stscollective.com. Include photos of the item so we can resolve the issue quickly.
7. Do your communication devices require programming?
Some devices, such as the Baofeng UV-5R Mini, may require initial setup depending on your use case. Our model supports Bluetooth programming for convenience. Always ensure you follow local regulations when using radio communication equipment.
8. Are your cybersecurity-themed sticker packs waterproof?
Yes. Our vinyl cybersecurity sticker packs are fully waterproof, scratch-resistant, and designed for laptops, bottles, tech gear, and more.
9. How can I contact customer support?
You can reach us at any time by emailing shopify@stscollective.com. We typically respond within 24 to 48 hours.
10. Do you offer bulk or wholesale orders?
Yes. If you’re interested in wholesale pricing or bulk purchases, please reach out to shopify@stscollective.com with your request.