FAQs

Before you order

What should I check on a product listing?

Check the condition, selected model or firmware, included items, power requirements and detection limits. Accessories, batteries, SIM cards and cables vary by listing. Ask sales@stscollective.com if anything is unclear.

Do detection devices identify every surveillance device?

No. Detection depends on the supported signals, installed firmware and operating conditions described in each listing. An alert needs interpretation, and an absence of alerts does not prove an area is free of surveillance.

Is a battery, cable or SIM included?

Use the included-items section of the specific listing. For example, nRFBOX does not include a battery. RayHunter requires a compatible SIM for detection, but does not require an active service plan for that use; SIM inclusion varies by listing.

Shipping and tracking

When will my order arrive?

Orders prepared by STS Collective are generally processed within 1–3 business days. Made-to-order and supplier-fulfilled items can have different preparation times. Transit time is separate and depends on your items, destination and selected service. Check available estimates at checkout and read our shipping policy.

Is shipping free? Do you ship internationally?

Shipping availability and charges depend on the items and delivery address. Some eligible U.S. hardware orders offer free standard shipping; other items and destinations may have shipping charges. International availability varies by product. Enter your address at checkout to see the available options.

How do I track my order?

Tracking information is sent when the order ships. Multiple packages can have separate tracking updates. Contact support@stscollective.com with your order number if you need help.

Returns, replacements and cancellations

What is the return window?

We accept returns for all reasons within 30 days of delivery. Contact support@stscollective.com within that window for instructions.

Who pays for return shipping?

We cover return shipping only for defective items. Customers pay return shipping for other reasons, including a change of mind, not liking the product or misunderstanding the listing or its requirements.

Are there return or cancellation fees?

Refund returns and order cancellations have a minimum 3% restocking or cancellation fee. The restocking fee is waived when you choose a replacement item instead of a refund. See the full return policy for the process and terms.

What if my item is defective?

Email support with your order number, a description of the issue and helpful photos or video. Tell us whether you prefer a replacement or refund. Contact us before shipping the item back so we can arrange the return.

Getting help

Which email address should I use?

How quickly will you respond?

We provide consistent, best-effort support. We aim to reply within 1–2 hours when possible and generally respond within 24–48 hours.